Q: 1. How to judge if this cutting machine is suitable for me or not?
A: First, you should share something on the material:
1)What materials do you cut?
2)What’s the largest thickness of materials?
3)What's the size of original materials?
4)Does the material breathable or not?
5) Excepting for cutting, do you need more functions, like drawing, punching holes, scanning, feeding, CCD camera, etc.
If necessary, we will make demo cutting with your requests, then share the video with you and discuss the possible solution.
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Q: 2. How to operate this machine?
A: We can provide operating video, user manual or telephone calls to help.
All these are written or speaking in English at present. On-site service is also available.
Simply operate, there is no complicate operation nor special requirement for operator.
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Q: 3.Are you a factory or trading company?
A: We are a factory. Our office and factory are in Jinan, Shandong, welcome to visit.
car trim automotive vehicle interior material leather fabric PVC coil cnc knife cutting machine
Q: 4. Do you accept customized products?
A: Yes, our personalized cutting machine is steady and reliable.
car trim automotive vehicle interior material leather fabric PVC coil cnc knife cutting machine
Q: 5. Can you provide OEM/ODM service?
A: Yes, we are factory and we have lots of OEM or ODM experience.
car trim automotive vehicle interior material leather fabric PVC coil cnc knife cutting machine
Q: 6. If I place order today, when can I get my cutting machine?
A: It depends on two factors: transportation time and manufacturing time.
We are near to sea port and train station, lead time is short.
Manufacturing is made according to order shift, usually qualified product can be finished within 15-20 days.
Transportation time depends on the distance and ship company.
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Q: 7. What’s the package?
A: Film packaging+wooden case. Any specially requests, pls tell us.
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Q: 8. What’s the warranty policy?
A: Standard warranty is 12 months upon delivery (except consumable parts).
Main parts are free of charge when problems happened because of quality problem during this period.
Problems caused by wrong operate will also well-solved, but not for free.
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Q: 9. Is there any after sales service?
A: We supply free life long after-sales service.
We have integrated after sales service.
Besides our own experienced engineers, we also offer local after sales service through the help of our agents.